| Common question | Solution |
|---|---|
| I’ve forgotten my password/ my username |
Click on Forgot your password? on the Stakeholder Portal login page, and enter your username. Your username is the email address you registered with.
Help tips:
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| I’ve created my new account, but I haven’t received a confirmation email yet? |
Once you register a new account, we will send you an email with a link to complete your registration. This is called your confirmation email.
Help tips:
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| I can’t find my organisation’s application? | You can view your organisation’s existing successful grant application by clicking on ‘My Applications’ button, after you’ve logged into the portal. Submitted or draft applications can be found in the ‘My Applications’ tab of the portal. The ‘My Applications’ tab defaults to the ‘Draft Applications’ view automatically. To view a submitted application, click on the drop down arrow, next to ‘Draft Applications’, select ‘Submitted Applications’. Your Submitted applications will be listed. |
| I submitted my organisation’s grant application, and now another person needs to view it or make changes, how can they do this? |
Our portal only allows the original user who submitted the application to view it and make changes.
Help tips:
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| How can I contact VicHealth for help? | For general portal related questions you can email: [email protected]
If you need specific advice on your application, you can email our team.
If you prefer to speak with someone, you can request for someone to call you. |
| I’ve logged in, but I can’t see the report or page that I need to access. | We recommend that you check which internet browser you are using.
Help tips:
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Learn about applying for and managing a VicHealth grant with these useful resources.
All VicHealth funding and partnership applications are made through our VicHealth Stakeholder Portal. You can log in to the Stakeholder Portal here.
See our FAQs below for help accessing the portal.
If you're visiting this page as a successful recipient, congratulations on receiving a VicHealth grant. In the dropdown menu below you’ll find detailed information about accepting your grant, managing and keeping up with your grant requirements including: signing your contract, uploading requirements to the Stakeholder Portal, and more.
Please read information below and if you need support through this process, please email [email protected]
Definitions of key terms:
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Authorised Representative: This is the person you nominated in your application who has the authority to sign on behalf of your organisation.
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Primary Contact: This is the main contact for your project, as nominated in your application.
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If your primary contact has changed, please advise VicHealth via emailand provide the details of the new contact (salutation, full name, email address, telephone, position title).
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Contact who submitted the application: This contact holds access to your Grant in the Stakeholder Portal.
| Common questions | Solutions |
|---|---|
| I missed the Grants Getting Started Session - where is the recording? |
For those who were unable to attend, or those who want to watch again, the recording are here: - Grants $10,001-$50,000 session is here. Find presentations slides here. - Grants below $10,000 session is here. Find presentation slides here. |
| What is my contract? |
This is the document which outlines your grant requirements. VicHealth also outlined these requirements in the grant guidelines.
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| What is Adobe Sign/How do I sign my contract? |
The person you nominated in your application for signing the agreement (we refer to this contact person as the Authorised Representative) will receive an email from Adobe Sign with a link requesting their signature.
Help videos for how to sign are available on the Adobe Sign website here.
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| Someone else should sign the contract – how do I do this? |
In the Adobe Sign email, there is a link to delegate the signature to someone else if you need to
In the email, click the delegate link and enter the details of the person who should sign on the Delegate this document page. Make sure you enter their email address correctly. You also have the option of entering a message directly to them. Help videos for how to delegate your signature are available on the Adobe Sign website here. |
| I didn’t receive an email with the contract? |
Only the Authorised Representative will receive the contract for signature via email. The timeline for when you can expect this email will be sent to you when we let you know the outcome of your grant. Be sure to check junk/spam email folders in case the email is caught there. Contact VicHealth if it’s not showing in your junk/spam folders1 business day after your grant outcome email, by emailing [email protected]. |
| I missed the deadline for signing my contract. |
VicHealth will consider your offer withdrawn if you do not sign within 14 days of receiving your contract. The due date is in your notification email and in your contract. VicHealth can discuss an alternative arrangement with you, provided that you contact us in writing, by emailing [email protected] before the 14 day window closes. |
| I need a copy of my signed contract |
Adobe Sign will automatically send you a PDF version of your contract once it is signed. Contact VicHealth if you need a copy by emailing [email protected] with your grant code. We will send you a grant code for your successful grant application, when we get in touch with the outcome of your application. If unsure, you can refer to your Project Title and organisation name when contacting VicHealth. The format of the code is OPP-xxxx. |
| Common questions | Solutions |
|---|---|
| How will my grant be paid? | Payment will be made to the bank details provided at the time of application. Please note, VicHealth may contact you by phone to confirm these bank details. For grants below $10,000, your grant payment will be processed by VicHealth after you accept your Letter of Offer. For grants above $10,001, refer to the payment and milestone schedule outlined in your Funding Agreement. VicHealth’s finance team will send you a remittance advice once your payment has been processed. This will be sent to the email address you provided for your organisation. |
| Common questions | Solutions |
|---|---|
| How can I promote my grant? |
The Grants Teamhas developed a Social Media Pack to provide you with an overview of how you can promote your grant through your network and on social media, including how to access the Reimagining Health logo badges. If you need any information in the meantime, please email your request to [email protected] or if you have a logo specific question you can contact [email protected] and request use of the Reimagining Health Grants asset. |
| How can VicHealth share my content? |
If you are looking to promote an event, or have taken images you can email them through to the [email protected] and they can pass them onto the VicHealth Social Media Lead. If you share any great content on your social media, tag the VicHealth team in using @VicHealth and use our hashtag #ReimaginingHealthGrants |
| Common questions | Solutions |
|---|---|
| I missed the Grants Getting Started Session - where is the recording? | For those who were unable to attend, or those who want to watch again, the recording are here: - Grants $10,001-$50,000 session is here. Find presentations slides here. - Grants below $10,000 session is here. Find presentation slides here. |
| How do I submit a Target Population Form? | See this updated guide for instructions (PDF file). All recipients of a Reimagining Health Grant are required to submit this form to VicHealth. How to complete this form will also be demonstrated at the online Grants – Getting Started Session. |
| Do I need to submit my insurance information to VicHealth? | If your grant is $10,000 or less, you do not need to provide insurance details. If your grant is $10,001 and above, you will need to provide VicHealth with electronic copies of your insurance certificates. See this updated guide for instructions (PDF file). |
| How do I submit a Progress Report? |
See the Template here for a preview of the Progress Report questions.
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| How do I submit an acquittal? | For grants below $10,000 – VicHealth will contact you and advise if you are required to participate in an acquittal. In the meantime, keep records of how you are spending your grant funds which you can produce, if requested. For grants above $10,001, refer to the Acquittal template for what you are required to include. Instructions will be provided by VicHealth closer to the due date of your Financial Acquittal. |
| What is required in the Final report? |
See the template here for a preview of the Final Report questions. VicHealth will provide you with a reminder and instructions on completing your Final Report closer to your due date. |
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